Terms and Conditions

We may change our terms and conditions at any time, this will only apply to subsequent orders made. By using our services you agree to these terms and conditions.

Standard UK Delivery

Standard UK delivery is sent via Royal Mail second class post post and covers the whole of the UK mainland & islands including Northern Ireland. Our standard delivery is usually made within 3-5 working days but can take up to 15 working days to arrive depending on the time of year. 

Express UK Delivery

Express UK delivery is sent via Royal Mail first class post post and covers the whole of the UK mainland & islands including Northern Ireland. Our express delivery is usually made within 1-2 working days.

Next Working Day Delivery (UK only)

Next working day delivery is available for on all orders placed Monday to Friday before 3pm (GMT).

*Order by Tuesday 3pm and we guarantee you will receive it by 6pm Wednesday. Just select our 'Next Working Day' service at the checkout. Please note that severe weather conditions may have an effect on services and that this is beyond our control. Delivery is made Monday to Friday only for this service, excluding bank holidays. A signature is required upon delivery.

If you are outside of this area and require your item urgently please contact us.

 

Worldwide Delivery

Worldwide delivery is sent via Royal Mail International post. Please note, we cannot be held responsible for any import taxes there may be in your country of residence, so please make sure you are aware of this. Europe please allow 5-10 working days for delivery and all other areas please allow 5-14 working days for delivery. These delivery times are not guaranteed as they are sent using standard postal services, which cannot be tracked.

Voucher / Discount Codes

Unless otherwise stated you cannot use a discount or voucher code in conjunction with any other offer. Discount/Voucher codes can only be used online and must be entered at the checkout and validated at the time of placing your order.

Please note that we cannot be held responsible for discount codes shared on third party sites if these codes have expired and the correct date is not given.

Free Gifts

Free Gifts with orders are subject to availability and the exact gift maybe substituted at any time. If an order is returned and a free gift was included, this also must be returned with the order to obtain a full refund.

Ordering Online
We operate a 100% secure website and payment system to make sure you are safe when shopping with us. No actual payment details are taken or stored on our website. Credit & Debit card payments are all made through our Secure Merchant providers.

Purchase of goods
As soon as we receive your order it will be processed and a confirmation email will be sent to you. All items available for purchase are in stock at the time of purchase, however if there is any problem with an item or order we will contact you.

Prices

All goods shown on our site include V.A.T at the current rate in the UK, this will include any delivery charges.

Dispatch
Once you have placed your order we will dispatch the product the same day if ordered by 3pm (Mon-Fri). Orders made after 3pm will be dispatched the next working day. A confirmation email will be sent to notify you when your order has been dispatched.

Returns, Damages & Faulty Goods

Tomsey offers a no questions asked 30 day return policy on all goods, except special orders, bespoke items & pierced jewellery (such as earrings & body jewellery), this does not affect your statutory rights. We ask that items are returned unworn and in a saleable condition. Once received we aim to make a refund within 48 hours and can only refund customers using the same process as the payment was made.

Orders returned for unwanted goods will be at your cost. We cannot accept returns on used jewellery for hygiene reasons.

If returning a single item to us from an order placed under a multi-buy offer (eg. 3 for 2) the balance refunded will take into account the full retail price of the retained item(s) and not 50% of the full offer price. Therefore, when returning a single item, we strongly advise customers to opt for an exchange rather than refund to take full advantage of this offer. Returning two of the three items will see a refund made up to the full price of the third item that has been retained.

Privacy Policy
Tomsey is 100% compliant with the Data Protection Act and will not pass your information on to anyone else. We do not send emails or newsletters unless you have given us permission. All your details are stored on our secure server and all payment details are kept secure, we do not keep paper copies of any payment information.

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help us identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

Functional Cookies

This Website Will:

  • Track the pages you visit via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook & Twitter
  • Allow you to share pages via 'Add This'

Copyright

All content included on this site, such as logos, graphics, text, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Tomsey or its suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Tomsey and protected by U.K. and international copyright laws.

Trademark

‘Tomsey’ is trademarked in the UK trademark number UK00003346007, use of our name with other products or to re-sell our products is strictly prohibited unless you have prior authorisation.

Tomsey is a trading name of MLT Trading LTD, a limited company in England and Wales. Company Number 9170711

If you have any questions about our Terms and Conditions please do not hesitate to send us a message via our contact form.